Shipping policy
Delivery Areas & Free Shipping
Our shipping policy is as follows:
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United States (Continental US): Free shipping on all orders
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Canada: Free shipping on orders over $99 ; orders below $99 will incur a $10 shipping fee
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Germany, Italy, France, Spain (DE, IT, FR, ES): Free shipping on orders over €99; orders below €99 will incur a €10 shipping fee
- UK: Free shipping on orders over £99; orders below £99 will incur a £10 shipping fee
Areas currently not supported for delivery:
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Within the US: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
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Remote areas in Canada: Yukon, Northwest Territories, Nunavut, Labrador remote regions, Northern Quebec remote areas, Newfoundland remote islands, and certain remote postal codes
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Remote areas in Europe:
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Germany: Helgoland, Büsingen am Hochrhein, other remote islands and military areas
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France: Corsica and all overseas departments/territories (postal codes starting with 97*)
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Italy: Vatican City, San Marino, Sardinia, Sicily, and other remote islands/mountain regions
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Spain: Canary Islands, Ceuta & Melilla, Balearic Islands, and other remote islands
- United Kingdom: Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands (Jersey & Guernsey), Isle of Wight, and other remote islands
Note: Vatican City, San Marino, and similar special regions are considered extremely remote with very limited postal services. Due to high costs and delivery risks, standard international shipping is not available to these locations.
Shipping Times
United States
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Ships from US warehouse (Amazon): 2-4 business days
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If US warehouse is out of stock: Shipped from China factory, 8-15 business days (tax included)
Canada & DE/IT/FR/ES/UK
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Shipped directly from China factory: 8-15 business days (tax included)
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Shipping may be delayed on weekends or public holidays. During promotions or high-volume periods, shipment may be slightly delayed. If stock issues cause significant delays, we will contact you via email.
Carriers
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US Orders: Fulfilled by Amazon
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China Direct Shipping (Canada, Europe, or US backorders): We select reliable carriers to ensure timely and safe cross-border delivery.
Order Modifications
Once the package is shipped, the delivery address or shipping method cannot be changed.
Please contact us before shipment if you need to update any order information.
Shipping Information
Please ensure that all shipping information is correct.
We are not responsible for lost, delayed, or damaged packages due to incorrect information provided by the customer.
We will assist in contacting the carrier if issues occur.
Keep all packaging and damaged items for claims purposes.
Receiving & Inspection
Before signing for delivery:
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Confirm that the items are correct
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Check that the packaging is not unusually damaged (beyond normal wear and tear)
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If items are correct and packaging is intact, you may sign for the package
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If items are incorrect or packaging is damaged, refuse delivery and contact our customer support immediately
Contact Information
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Customer Support Email: support@makeid.com
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WhatsApp: +86 17782032496
- Please provide your order number and relevant details when contacting us for faster assistance