Refund policy
**Return Period**
You can apply for a return within 30 days from the date of purchase.
**Return Conditions**
Products must be in their original state, unworn, unused, with tags, and in their original packaging.
The returned product must include all accessories.
**Non-Returnable Items**
Items that cannot be resold after use (e.g., paper or labels).
Custom items, sale items, or gift cards.
Items specified on the shopping page as non-returnable once sold.
Items not purchased from www.makeidstore.com （official site）.
**Return Process**
Contact us via the designated email (support@makeid.com) to initiate a return.
If your return is accepted, we will send a return shipping label and shipping instructions.
Items not requested for return will not be accepted.
Please note that customers must bear the cost of returning the product and provide the tracking number to our support team (support@makeid.com). We will process the refund within 3 business days after receiving the returned product.
**Damaged Upon Arrival**
Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately so that we can assess the issue and make it right.
Refund Policy
**Refund Review and Notification**
We will notify you if your refund is approved after receiving and inspecting the return.
**Refund Time**
If the refund is approved, you will automatically receive a refund through your original payment method within 10 business days. However, your bank or credit card company may take longer to process and post the refund.
If the refund is not posted after 15 business days of approval, please contact us via the designated email (support@makeid.com).
**Order Cancellation**
To ensure speedy delivery, we start preparing shipments immediately after the order is placed. You may request a full refund before the order is shipped; once the order enters the processing stage, it cannot be refunded. We appreciate your understanding and cooperation.
Exchange Policy
Contact our support team (support@makeid.com) within 30 days for exchanges.
The fastest way to get what you want is to return the item you have and make a separate purchase once the return is accepted. Remember, to exchange the item, it must be unused and in its original packaging, and you must pay for the return shipping.
Warranty Policy
Warranty Period
You can apply for product repair service if the under-warranty product has a manufacturing defect during the warranty period.
The warranty period for the printer is 12 months from the shipping date. However, if the product takes more than 30 days to reach the consumer after shipping, the warranty period will start from the date the consumer actually receives the product.
Conditions for Requesting Warranty Service
1.Provide proof of a valid serial number.
2.The product experiences a malfunction during the warranty period, and the malfunction is due to a manufacturing defect.
3.Contact the headquarter after-sales center within 10 days of discovering the issue, and include a dated proof of purchase.
Contents Not Covered by This Service Policy
1.The warranty will be immediately void if the purchaser or any other party attempts to repair, maintain, or make changes to the product by any means. We will no longer bear the corresponding warranty responsibilities and obligations.
2.This warranty does not apply to accidents, misuse, improper installation, unauthorized repairs, tampering, modifications, fire, water damage, collision, or other external damages, including damages caused by user-replaceable parts.
After-Sales Service Contact Information
If you have any questions, please feel free to send an email to service@makeid.com to get in touch with us. Our professional customer service staff will provide you with assistance as soon as possible after you contact us.